Refund policy
At Aeronielle Crafts, we specialize in digital products for magical beings.
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First and foremost, we want you to be happy with our magical products! Please contact us and we are more than happy to assist you swiftly with any (technical) issues at contact@aeroniellecrafts.com
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Consumers within the EU generally have the right of withdrawal of 14 days. However, due to the instant access of our digital offerings, that right of withdrawal isn’t possible anymore.
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Due to this, we do not accept returns as you will always have instant access to your digital product. We will consider discretionary refunds only in exceptional cases, such as technical issues preventing product access.
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Please contact us if you encounter any difficulties, and we'll do our best to assist you and be able to access your magic!
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Your digital magic awaits!